Terms of service

Once an order is submitted, it indicates that the customer has carefully read, understood, and agreed to all the terms and conditions listed below.

To protect the rights of both parties and ensure a pleasant shopping experience, please contact our customer service team if you do not understand or agree to any of the following terms. Please place your order or customization request only after you have fully understood and agreed to all terms:

1. Order Modification and Cancellation

  • No Cancellation or Changes: All orders cannot be canceled, changed in style, color, or customization content, and are non-refundable in any form.
  • Double-Check Before Submission: Please carefully review your order details before submitting (including but not limited to: contact information, customization content, product color, size, and quantity). Once submitted, orders cannot be canceled, modified, split, or refunded.

2. Payment Terms

  • Exact Amount Transfer: Please transfer the exact amount stated on the order.
  • Full Payment Required: Full payment via transfer is required at the time of ordering for both customized and ready-made items. Please double-check the amount before transferring. Underpayment may affect the progress of your order, and any overpayment will not be refunded or changed.

3. Returns and Exchanges for Defective / Incorrect / Misplaced / Missing Items

We do our best to ensure product quality and accurate delivery. In the unfortunate event that you receive a defective, incorrect, misplaced, or missing product, please contact our customer service within 48 hours of signing for the package (based on the delivery company's tracking records). We will handle it as soon as possible. The item must be shipped back within 3 days after receiving our confirmation; late submissions will not be accepted.

  • Product Condition: Returned items must be in brand-new condition, show no signs of use, and be returned intact in their original packaging. Returns that are not in brand-new condition, are damaged or stained, show signs of use, or are not properly packaged will not be accepted. The item will be shipped back to you directly via your original shipping method without further notice. Any fees and risks arising from this will be borne by the customer.

Definitions:

  • Defective Product: Large-area stains or discoloration, peeling edge paint, loose/broken stitching, or situations that affect the functionality of the product.
  • Incorrect Product: Customization content, color, or size that does not match the order.
  • Non-Defective Product: Natural scars, indentations, textures, or dyeing effects inherent to genuine leather.
  • Non-Incorrect Product: Color differences (color variance), or details not specified in the order (including but not limited to: thread thickness, thread color, hardware color, and embossing/stamping placement).
Important Note on Colors: Images may not accurately reflect the actual color of the product due to shooting, lighting, or display monitors. If you need to reference the actual leather swatches, please contact customer service to schedule an appointment to visit our design studio. Please note that each batch of leather may vary slightly from the original swatch, and leather may change color and become glossier with use. We do not accept return or exchange requests based on color differences. If you mind this, please consider carefully before placing an order.
  • No Refunds for Defects: No refunds will be issued for defective, incorrect, misplaced, or missing items. Approved exchange requests will be prioritized and will not require re-waiting for the standard production time. All shipping costs involved will be covered by Saupeilaa.
  • Final Decision: Saupeilaa reserves the right of final interpretation and decision on whether a returned item meets the return conditions.

4. Local Shipping

  • SF Express Terms: If customers choose SF Express as their delivery method, they agree to the terms and conditions regarding shipment delivery set by SF Express.
  • Tracking Shipments: Customers will receive a notification and tracking information upon shipment. Please arrange for collection accordingly. If you do not receive your package within a reasonable timeframe, please contact us or the courier company proactively to check the shipment status.
  • Unreachable Delivery: If the courier company cannot contact the recipient, the recipient may be charged storage fees by the courier company, or the package may be handled according to their policies. We shall not be held liable for any loss or damage caused by this.
  • Delivery Schedule: We cannot control the shipping and delivery times. If you need to receive your package at a specific time, please contact the courier company or schedule an appointment with the courier driver directly.